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Refund Policy

Refund Policy

Thank you for choosing Whatzify.com, a WhatsApp Cloud API automation platform operated by Arinine. We strive to provide reliable software, automation tools, chatbot-building features, API integrations, and webhook services for your business operations.

Please read this Refund Policy carefully to understand your rights, responsibilities, and available options regarding subscriptions, digital services, credits, and other purchases made through Whatzify.com.

By purchasing or using a paid service on Whatzify.com, you acknowledge that you have read and agreed to this Refund Policy.

1. Subscription Cancellations and Free Trials

Arinine may offer new Whatzify.com accounts an introductory 14-day free trial. The trial allows eligible users to evaluate the platform’s software tools, chatbot builders, automation workflows, WhatsApp Cloud API integrations, and webhooks before purchasing a paid subscription.

During the free-trial period:

  • No subscription fee will be charged unless you voluntarily purchase or activate a paid plan.
  • Certain features, integrations, messaging limits, or usage limits may apply.
  • Trial availability may depend on the selected plan, promotional offer, or account eligibility.
  • Arinine reserves the right to modify, suspend, or discontinue a free-trial offer.

You may cancel a paid recurring subscription at any time through your Whatzify.com account billing dashboard or by contacting the Whatzify support team at help@whatzify.com.

Following cancellation:

  • Future automatic renewals will be stopped, provided the cancellation is completed before the next billing date.
  • Access to paid features will remain active until the end of the current paid billing cycle.
  • Cancellation does not automatically entitle you to a refund.
  • No partial or prorated refund will be provided for unused time remaining in the current billing cycle.
  • You remain responsible for any charges incurred before the effective date of cancellation.

2. Refund Eligibility Criteria

Whatzify.com provides non-tangible digital Software-as-a-Service products that are activated or made available immediately after successful payment. Refund requests are therefore subject to the conditions described below.

2.1 Initial Paid Subscriptions

Refund requests for an initial monthly or annual Whatzify.com subscription purchase must be submitted to Arinine within 7 calendar days of the original transaction date.

Submitting a refund request does not guarantee approval. Arinine will evaluate each request based on:

  • The date of the original transaction;
  • Account activity;
  • Platform usage;
  • Messaging or conversation volume;
  • Credits or infrastructure resources consumed;
  • Integrations or automations activated; and
  • The reason provided for the refund request.

Refund eligibility is generally limited to accounts that have used Whatzify.com only for reasonable testing and evaluation.

2.2 Usage Evaluation

A refund may be declined if the account has substantially used Whatzify.com during the 7-day refund-request period.

Substantial usage may include, but is not limited to:

  • Initiating automated or bulk WhatsApp broadcasts;
  • Sending live commercial, promotional, transactional, or support messages;
  • Connecting, activating, or using live WhatsApp Cloud API credentials or access tokens;
  • Processing active conversation or messaging volume beyond reasonable evaluation limits;
  • Activating production-level chatbots, automations, campaigns, workflows, or webhooks;
  • Connecting live third-party applications or integrations;
  • Consuming paid messaging credits, Meta conversation credits, or platform resources;
  • Using custom development or implementation services; or
  • Using Whatzify.com for live business or operational activities.

Arinine may review relevant account records, platform logs, messaging activity, credit usage, and integration history when assessing a refund request.

2.3 Subscription Renewals

Automatic monthly and annual subscription renewals are generally non-refundable, except where a refund is required by applicable law.

Customers are responsible for:

  • Reviewing their next billing date;
  • Maintaining accurate billing information;
  • Managing their active subscription status; and
  • Cancelling the subscription before the next renewal payment is processed.

A renewal payment will not become refundable solely because:

  • You forgot to cancel the subscription;
  • You did not use the Whatzify.com account;
  • You did not log in during the billing period;
  • You no longer require the service;
  • Your business requirements changed;
  • You failed to review billing information or renewal notifications; or
  • You cancelled the subscription after the renewal payment was processed.

3. Non-Refundable Items, Services, and Balances

The following payments, credits, services, and balances are non-refundable, except where otherwise required by applicable law.

3.1 Meta and WhatsApp Messaging Credits

Funds paid, deposited, added, allocated, or consumed for the following are non-refundable:

  • Meta conversation charges;
  • WhatsApp messaging charges;
  • Template-message charges;
  • Messaging wallet balances;
  • Prepaid message credits;
  • Telecommunications charges;
  • Third-party messaging charges;
  • WhatsApp Cloud API usage charges; and
  • Related infrastructure or usage fees.

These funds may be allocated to, reserved for, or consumed through Meta’s infrastructure, payment processors, telecommunications systems, or other third-party communication services.

Once such credits have been purchased, allocated, reserved, or consumed, they cannot be:

  • Refunded;
  • Transferred to another account;
  • Exchanged for another service;
  • Converted into cash; or
  • Applied against a previous invoice.

Unused credits may also be subject to expiration or other conditions disclosed at the time of purchase.

3.2 Setup Fees and Custom Integrations

Payments for the following services are non-refundable once the relevant work has commenced:

  • Account setup or configuration;
  • Dedicated onboarding assistance;
  • Implementation services;
  • Custom chatbot development;
  • Custom workflow development;
  • Custom automation development;
  • API integrations;
  • Third-party platform integrations;
  • Data migration;
  • Technical consulting;
  • Training services;
  • Dedicated technical assistance;
  • Custom software development; and
  • Other professional, implementation, or engineering services.

These charges compensate Arinine for personnel time, technical resources, development work, planning, configuration, and services performed specifically for the customer.

A project or service will be considered to have commenced when Arinine has started planning, configuration, development, communication, implementation, resource allocation, or any other agreed work.

3.3 Promotional and Discounted Purchases

Subscription plans, credits, or services purchased through a:

  • Promotional offer;
  • Coupon;
  • Negotiated discount;
  • Limited-time offer;
  • Custom commercial agreement; or
  • Bundled service arrangement

may be non-refundable where that condition was disclosed at the time of purchase.

3.4 Taxes and Third-Party Charges

Payment-gateway fees, banking charges, currency-conversion fees, taxes already remitted, telecommunications charges, and other non-recoverable third-party fees may not be refundable.

Where permitted by applicable law, such amounts may be deducted from an approved refund.

4. Process for Requesting a Refund

To request an assessment for a billing refund, send an email from the email address registered with your Whatzify.com account to:

Support Email: help@whatzify.com

Your refund request should include:

  • Your full name;
  • Your Whatzify.com account username;
  • Your registered email address;
  • The relevant invoice number;
  • The transaction or payment reference number;
  • The transaction date;
  • The amount paid;
  • The subscription plan or service purchased;
  • The payment method used; and
  • A clear explanation of why Whatzify.com did not meet your operational expectations.

Incomplete requests may take longer to review. Arinine may request additional information or documentation to verify:

  • Your identity;
  • Account ownership;
  • Transaction details;
  • Subscription status;
  • Platform usage; or
  • The circumstances of the refund request.

Refund requests should be submitted during the applicable refund period. Contacting Arinine after the refund-request period has expired does not extend or restart that period.

5. Refund Review and Processing

The Arinine billing and support team will generally review a complete refund request within 3 to 5 business days.

Business days are Monday to Friday, excluding public holidays and other non-working days observed by Arinine.

Where a refund is approved:

  • The refund will ordinarily be returned to the original payment method.
  • The refund may be credited to the original credit card, debit card, NetBanking account, UPI account, or supported digital wallet.
  • Processing may take approximately 7 to 10 working days after approval.
  • The actual time required for the amount to appear may depend on your bank, payment gateway, card issuer, UPI provider, wallet provider, or other financial institution.
  • Refunds cannot ordinarily be transferred to a different bank account, card, UPI ID, wallet, or payment method.

Arinine is not responsible for processing delays caused by:

  • Banks;
  • Payment gateways;
  • Payment processors;
  • Card issuers;
  • UPI service providers;
  • Digital wallet providers; or
  • Other third-party financial institutions.

6. Grounds for Refusing a Refund

Arinine may reject a refund request where:

  • The request is submitted after the applicable refund period;
  • The account has substantially used Whatzify.com;
  • Automated or bulk messages have been sent;
  • Live WhatsApp Cloud API credentials have been activated or used;
  • Production-level workflows, campaigns, chatbots, or integrations have been activated;
  • Meta conversation credits or other messaging credits have been purchased, allocated, reserved, or consumed;
  • The payment relates to an automatic monthly or annual subscription renewal;
  • Setup, onboarding, consulting, development, or integration work has commenced;
  • The purchased service was identified as non-refundable at the time of purchase;
  • The customer has violated Whatzify.com’s terms, policies, or applicable laws;
  • The account has been suspended or terminated because of misuse;
  • There is evidence of fraud, payment abuse, chargeback abuse, or unauthorised activity;
  • The customer has previously received a refund for the same or a substantially similar transaction;
  • The customer purchased the service through a third-party reseller or service provider whose refund policy applies; or
  • The payment is otherwise classified as non-refundable under this Refund Policy.

Refund decisions will be made after reviewing the relevant transaction, account activity, service usage, and supporting information.

7. Chargebacks and Payment Disputes

Customers should contact the Whatzify.com support team at help@whatzify.com before initiating a chargeback or payment dispute.

This allows Arinine to review the transaction and attempt to resolve the matter directly.

Initiating an unjustified, fraudulent, or abusive chargeback may result in:

  • Suspension or termination of the relevant Whatzify.com account;
  • Restriction of access to paid services;
  • Cancellation of active credits or benefits;
  • Recovery of chargeback fees and administrative costs, where legally permitted;
  • Refusal of future purchases; or
  • Restriction of future account registrations.

Nothing in this section limits any lawful rights available to a customer through their bank, payment provider, or applicable consumer-protection law.

8. Changes to This Refund Policy

Arinine may revise this Refund Policy from time to time to reflect changes in:

  • Whatzify.com services;
  • Subscription plans;
  • Billing practices;
  • Payment-provider requirements;
  • Meta or WhatsApp policies;
  • Applicable laws or regulations; or
  • Arinine’s business operations.

The updated Refund Policy will be published on Whatzify.com. Any changes will apply from the date of publication unless otherwise stated.

Continued use of Whatzify.com after an updated Refund Policy becomes effective constitutes acceptance of the revised policy, subject to applicable law.

9. Consumer Rights

Nothing in this Refund Policy excludes, limits, or restricts any statutory consumer rights that cannot legally be excluded, limited, or restricted.

Where applicable law provides greater cancellation, refund, or consumer-protection rights than those stated in this policy, the applicable legal requirements will prevail.

10. Contact Information

For refund requests, billing assistance, payment-status inquiries, subscription cancellations, or other support matters, contact:

  • Company: Arinine
  • Platform: Whatzify.com
  • Support Email: help@whatzify.com
  • General Email: hello@whatzify.com
  • Address: 1/1, First Floor, Unnat Nagar – 4, M.G. Road, Goregaon West, Mumbai, India
  • Telephone: +91 9930 560511
  • Support Hours: Monday to Friday, 10:00 a.m. to 6:00 p.m. IST, excluding public holidays.